Terms and Conditions

General notes

The site is owned by OMA s.r.l., VAT number 04897991008, Business Register of Rome, RM-816198, headquartered in Largo dell’Olgiata 15, isola 72 B, 00123 Roma, Italia OMA S.R.L. (hereinafter referred to as the “Company”) which manages this web site. The Company markets products under the brand “NO – Nathalie Ocalan”® (the “Products”) through a network of distance direct and exclusive sales. are sold at a accessible through the e-shop section of the website www.nathalie-ocalan.com (“Shop Online“).

The Company reserves the right to offer a selection of articles and to exclude other categories of products from the online sales system.

The use of the online sales system described in these general sales conditions is exclusively reserved for final consumers (referred to as “clients”) who are acting exclusively on their own behalves.

Applicability of the present sales conditions

The present sales conditions are applicable to all sales of the Company products made through the website www.nathalie-ocalan.com (the “Terms“). The client must examine these conditions carefully before completing the online purchasing procedure for the Company products. It is understood that the placing of an order through the website implies total and absolute knowledge of the present general conditions of sale and their complete acceptance.

The client therefore commits himself to observe these conditions in his dealings with the Company and acknowledges that the Company is not bound to conditions other than these present if not pre-emptively agreed in writing. The present general conditions of sale are to be considered applicable and in force as long as they remain accessible on the website www.nathalie-ocalan.com. Any elimination of these from the website www.nathalie-ocalan.com applies automatically that they are not applicable to any purchases made following their elimination. Moreover, any amendment of these Terms shall be posted for clients on the home page of the Shop Online and shall be binding (they way is has been amended) as soon as clients access the Shop Online after the amendment.

Use of the Shop Online

The access to and use of the Shop Online, including without limitation display of web pages, communication with the Company, downloading product information and making purchases on the Shop Online, may be carried out by clients of the Shop Online exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. You will be liable for your use of the Shop Online and its contents. The Company shall not be considered liable for any use of the Shop Online or any of its contents made by its clients that is not compliant with any laws and regulations.

In particular, the Client will be liable in case the information given are false, or incorrect concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information. The Company may not be liable for any damage caused to clients due to the use of the website of our Shop Online.

Moreover, the client is responsible for the safekeeping and proper use of his personal information, including the credentials that allow access to restricted services. Client will be liable for any injury or damage that might arise against the Company or third parties as a result of the incorrect use, loss, theft of such information.

Purchasing Procedure

The description and characteristics of the Products are available in the Shop Online, with reference to each Product. The Products on sale in the Company’s online e-shop may be purchased while stocks last in the warehouse, by anyone over the age of 18.

The Company reserve the right to evaluate acceptance of the orders received, and will communicate any impossibility in accepting the order directly to the client. The acceptance will be subordinated to receipt of confirmation of the cash transfer to the account of the Company.

According to what is laid out on the Consumers’ Code at the moment of fulfilment of the contract the client will receive written confirmation of the product ordered, the sum paid, with details of the product price and the postal charges to be paid by him, as well as times and procedures for the delivery of the goods and references for making any complaints or to receive information on the existing commercial guarantees.

The fulfilment of services on the part of the Company may be suspended in the case of the sudden occurrence of accidental circumstances or those beyond our control that prevent or delay fulfilment. The Company are committed to informing the client of the occurrence of accidental circumstances or those beyond our control 7 days after their occurrence. If the suspension of services should be prolonged for a period longer than 15 days, the client will have the opportunity to cancel the order and will be reimbursed the sum already paid.

Prices of Products

The prices of the Products are inclusive of all taxes and levies, excluding delivery costs. The price of each product – as well as the total delivery cost – are communicated to the client prior to the conclusion of the contract. The sole currency for the Company’s Shop Online is the Euro (EUR). 

Methods of Payment

Payment by the customer can only be made by Shopify Payments or by Paypal (MasterCard, Maestro, Visa, Visa Electron, American Express, Aura, Discover), in the first case the order will be completed only after receiving the bank transfer. If, for any reason, payment of the amount due by the Customer is not possible, the sales process will be automatically annulled and the order will be canceled.


In the event that the product is found damaged, the customer is required to detail in writing, on the delivery note all damages detected.

The Company will repair or replace any product that has been damaged or lost during the shipment carried out by our carrier, providing that the customer has notified in writing, by email to info@nonathalieocalan.it, damage or loss within the 24 hours following the date of delivery (in case of damage) or within 24 hours after the date of anticipated delivery to the customer at the time the order has been forwarded (in case of loss). Moreover, in the case of damage to the product, the client is also requested to provide the Company with the receipt or other documents regarding the product, along with the original packaging.

Customers must also verify that the products received match those covered by the order made. In the event that the Products delivered do not comply with the order, the customer must notify by phone or e-mail Customer Service NO – Nathalie Ocalan and return the products in question pursuant to these Terms.

The Company warranty guarantees that the products are free from defects and fit for the defendant to two years from the date of delivery, except all the parts subject to normal wear. The warranty provides for repair of the Product, unless the Company, at its sole discretion, it is most convenient to provide for the complete replacement of the Product with another Product equivalent. The cost of labor and transportation are included in the warranty.

Right of Withdrawal

The Company’s Online Shop wishes to guarantee maximum satisfaction to its clients. If for any reason the client is not satisfied with the order, or in the unfortunate case of products being sent that do not conform to those requested, they can return the purchased product within 14 (fourteen) days of the date of delivery. The right to withdrawal may be exercised exclusively by the client and under no circumstances by the recipient of a gift.

Returns may be accepted only upon previous authorisation by the Company. Clients can exercise the right of withdrawal by sending a written notice to the e-mail info@nonathalieocalan.it indicating the order number for which you are entitled to withdraw and the reasons. The customer will then receive a notice from the Company with the authorization for the return, accompanied by a special return label for FREE RETURNS with which it intends to ship the items back.

Once received the Product, the Company will refund the price originally paid by the consumer including delivery cost, within 14 days as from the day the Company is informed of the consumer’s decision to exercise the right of withdrawal. The relevant amount will being credited to the bank account of card through which had been completed the original payment .

It being understood that the Company will not refund supplementary cost of delivery in case the consumer has requested a freight method more expensive than the one offered by the Company.In this case, all the risks related to the restitution are charged to the client.

It is understood in all cases that the integrity of the product is an essential condition for exercising the right to withdrawal on the part of the Client. For this reason, any product returned by the Client which has been used or damaged will not be reimbursed.


The Company strive to provide the most efficient service possible, however technical inaccuracies may occur. The Company reserve the right to make changes and corrections to the website whenever necessary with no prior notice. The Company does not guarantee that the information contained on their site conforms to the jurisdiction of the country or that the products on display on the site are available for sale in all jurisdictions. The Company’s responsibility may in any case not exceed the price paid by the Client for the Product (or Products.)

For any information or claim, or for any question regarding the present general conditions of sale, the client can contact the Company Customer Care by email at info@nonathalieocalan.it.