WHERE DO YOU SHIP TO?
We offer international shipping to all destinations. Via this website NO Nathalie Ocalan, orders can be shipped to addresses in Europe and Worldwide where it is available Please note that customs taxes are excluded and are charged to the customer.
HOW MUCH IS SHIPPING?
Express Shipping to Italy is free. (1-4 days)
Standard Shipping to European locations is charged at a flat rate of €15. (2-6 days)
Standard Shipping to Other countries is charged at a rate of €40. (6 days or more)
Please note, delivery times may be effected due to Covid-19 handling issues.
HOW LONG AFTER PLACING MY ORDER WILL IT BE SHIPPED?
European orders placed online prior to 11:30am (CET), will be dispatched the same day. Please allow up to 1 working day from when placing your order for the warehouse to pick and pack your items for shipping. Orders placed over the weekend or on a public holiday will be packed and shipped the business following day.
WILL I GET A TRACKING NUMBERS?
Once your order has been shipped, we send you an email containing a tracking number, which allows you to easily track the progress of your order. Please allow up to 48-hours from the time your order is first placed, until tracking information is made available. As we ship orders Monday - Friday, tracking details can only be supplied on weekdays.
WHICH COURIERS DO YOU USE?
We use DHL, SDA,UPS courier services for deliveries to major cities.
In Italy we often use SDA courier services.
WILL I HAVE TO PAY ANY TAXES OR DUTIES?
NO Nathalie Ocalan does not cover any duties, taxes or associated handling fees which may be applied to your order by your local government. Please be aware that you will be responsible for payment of these costs upon delivery of your order. Please contact your local DHL,SDA,UPS or customs office for more information. We are not responsible for replacing or refunding any orders that are stuck in customs clearance.